FAQ

Collector FAQ

Check your format and edition

Before ordering, check the product description for the format, edition and any colour or signing details. Make sure you have selected the version you want: incorrect item or format selection is not eligible for a return or exchange.

Buying a signed item?

Read the individual listing for its signing details. Do not assume a particular signing method or provenance unless the listing confirms it.

Understand final-sale expectations

All purchases are final sale. Change of mind, incorrect selection and minor vinyl-packaging cosmetic imperfections are not grounds for returns, exchanges, refunds or cancellations. Read our Refund Policy for the full terms and eligible claims.

Cosmetic and playback checks

Minor packaging imperfections are covered by the final-sale terms. Skipping on entry-level or suitcase turntables is not eligible for a claim under the policy. Check your playback setup before reporting a suspected manufacturing defect.

Report eligible issues within seven days

For severe shipping damage, a wrong item or a manufacturing defect, contact hello@tigervaultrecords.com within 7 days of receipt with photo or video proof. Eligibility is subject to the Refund Policy.

Preorders and combined orders

Preorders have an estimated lead time of 3–4 weeks. This is an estimate, not a guaranteed arrival date. Orders containing preorders are held until all items arrive. Order in-stock items separately if you want them fulfilled separately. Preorders cannot be cancelled unless the store approves at its discretion, subject to a 10% administration fee.

Local pickup

Pickup is at Tiger Vault Records Store, Excelsior Shopping Centre (beside Funan), 5 Coleman St, #03-10, Singapore 179805. The configured pickup preparation time is 2–4 business days; wait for your ready-for-collection notification before visiting. Preorder availability still applies. Collect within 6 months of notification to avoid forfeiture under the policy.

Singapore delivery

Singapore orders are dispatched Thursday–Saturday via SPX. Delivery takes approximately 3–4 working days after dispatch.

International customers

Direct international shipping is not offered. You may arrange delivery to a local Singapore freight forwarder at your own responsibility. Check the forwarder’s charges and onward-shipping arrangements before ordering.