Orders placed are strictly non-cancellable.

A 10% admin fee will be imposed if you wish to cancel, subjected to our discretion.

Absolutely! You can proceed to checkout and select the self-collection option.

Do note that if your order contains an instock & pre-order item, we will only inform you once ALL items in the order are ready.

You may choose to separate the checkout for the items for self-collection if it contains a pre-order item.

All customers are responsible for collecting their orders within 6 months from the date of notification that the order is ready for collection.

Once an order has been notified as ready for collection, the customer will have a period of 6 months to arrange collection.

If the order has not been collected within this 6-month period:

• The order will be considered abandoned.
• All items associated with the order will be forfeited to Tiger Vault Records.
• The customer will no longer be entitled to collect the item(s), request a refund, exchange, or claim compensation for the forfeited order.
• Any deposits, payments, or amounts already paid towards the order will be non-refundable.
• Tiger Vault Records reserves the right to dispose of, resell, or otherwise deal with the abandoned item(s) at its discretion.

Customers are responsible for ensuring that their contact details are up to date and for responding to collection notifications.

Where an order cannot be collected within the 6-month period due to exceptional circumstances, customers should contact Tiger Vault Records before the expiry of the collection period to discuss the matter. Any extension is granted solely at the discretion of Tiger Vault Records and must be agreed upon in writing.

In stock items will ship out on Thursday - Saturday during our working hours.

For pre-order items, it will take 3-4 weeks after the release date or order date, whichever is later, before items are dispatched. Depending on the shipment, it might take earlier or later. The time frame is just an estimate.

Your order will only ship once ALL the items are ready. If your order contains a pre-order item, it will only ship after the item arrives.

If you have any queries on delivery, you can drop us an email at tigervaultrecords@gmail.com with your order number.

Delivery is handled by SPX. It should reach you within 3-4 working days after the order is placed.

We pack all our items securely in vinyl mailers before sending them out. Your items will reach you safely.

Please contact us within 7 days of receiving the product. After the 7 days period, we will not be able to assist.

Drop us an email to tigervaultrecords@gmail.com and we'll get back to you!

No, but you can always ship to a freight forwarder. However, we will not be liable for any damages for orders shipped to freight forwarders.

Fret not, drop us a message over at tigervaultrecords@gmail.com and we'll get back to you! Or simply fill up the contact form.

Drop us an email to tigervaultrecords@gmail.com and we'll get back to you!