Shipping policy

Shipping Policy

Last updated: October 2026

Thank you for shopping with Tiger Vault Records. Please read our shipping policy carefully before placing your order.

Domestic Delivery (Singapore)

We ship to addresses within Singapore. Delivery timings and rates are displayed at checkout. Once your order has been dispatched, you will receive a confirmation with tracking details where applicable.

Please allow additional processing time for preorders and combined orders — see the Preorders section below.

Local Pickup

Local pickup is available at our store:

Tiger Vault Records
Excelsior Shopping Centre
Singapore

After placing your order, your items will be ready for collection within 2–4 business days. You will receive a notification when your order is ready for pickup. Please bring your order confirmation when collecting.

Preorders

Some items in our catalog are available for preorder ahead of their release date. Please note the following:

  • Preorder items will only be fulfilled once stock has arrived and been inspected.
  • If your order contains both in-stock and preorder items, the entire order will be held and fulfilled together once all items are available.
  • If you would like your in-stock items shipped separately, please place two separate orders.
  • Estimated release windows are provided in good faith but are subject to change by the label or distributor.

International Orders & Freight Forwarders

We do not offer direct international shipping. However, customers outside Singapore are welcome to use a freight forwarding service of their choice.

Please be aware of the following:

  • Orders shipped to a freight forwarder's Singapore address are fulfilled at the buyer's responsibility.
  • Tiger Vault Records is not liable for any loss, damage, or customs issues that occur after handover to the freight forwarder.
  • Import duties, taxes, and customs fees in the destination country are entirely the buyer's responsibility.
  • We are unable to mark packages as gifts or under-declare values on customs documents.

Damaged or Incorrect Items

We take great care in packaging every order. If your item arrives damaged or you receive the wrong item, please contact us within 7 days of delivery at hello@tigervaultrecords.com with your order number and clear photos of the issue. We will work with you to resolve it as quickly as possible.

Please note that damage occurring after handover to a freight forwarder is outside our control and we are unable to offer remedies in such cases.

Contact Us

For any shipping-related questions, reach out to us at hello@tigervaultrecords.com.